NetScout Systems - NetScout MasterCare
Technical support - for nGeniusONE Entry for Windows - 5 licenses - phone consulting - 1 year - 24x7 - response time: 1 h
NetScout Systems
91FV0W SUPP-MSTC
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | NetScout MasterCare - technical support - for nGeniusONE Entry for Windows - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | nGeniusONE Entry for Windows |
| License Qty | 5 licenses |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | nGeniusONE Entry for Windows |
| Installation Type | Locally installed |
| License Qty | 5 licenses |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 1 business hour availability: business hours - severity level 2 ¦ Phone consulting - 1 year - response time: 1 business hour availability: business hours - severity level 3 ¦ Phone consulting - 1 year - response time: 1 business hour availability: business hours - severity level 4 ¦ Phone consulting - 1 year - response time: 5 business days availability: business hours - severity level 5 ¦ E-mail consulting - 1 year - response time: next business day availability: after business hours ¦ Web support - 1 year - response time: next business day availability: after business hours ¦ Phone consulting - 1 year - response time: next business day availability: after business hours - severity level 2 ¦ Phone consulting - 1 year - response time: next business day availability: after business hours - severity level 3 ¦ Phone consulting - 1 year - response time: next business day availability: after business hours - severity level 4 ¦ Phone consulting - 1 year - response time: next business day availability: after business hours - severity level 5 ¦ New releases update - 1 year ¦ Knowledge base access - 1 year availability: 24 hours a day / Monday-Sunday |