FIREEYE - FireEye Platinum Support
Technical support - for FireEye Central Management 2500 Virtual Appliance - phone consulting - 5 years - 24x7 - response time: 30 min
FIREEYE
2500CMVA-PTM-5Y
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | FireEye Platinum Support - technical support - for FireEye Central Management 2500 Virtual Appliance - 5 years |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | FireEye Central Management 2500 Virtual Appliance |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 5 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | FireEye Central Management 2500 Virtual Appliance |
| Installation Type | Locally installed |
| Details | |
| Service & Support | Phone consulting - 5 years - response time: 30 min availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 1 ¦ Phone consulting - 5 years - response time: 2 hours availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 2 ¦ Phone consulting - 5 years - response time: 4 business hours availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 3 ¦ Phone consulting - 5 years - response time: 8 business hours availability: 24 hours a day / Monday-Sunday - 15 designated callers / severity level 4 ¦ E-mail consulting - 5 years availability: 24 hours a day / Monday-Sunday - 15 designated callers ¦ Web support - 5 years availability: 24 hours a day / Monday-Sunday - 15 designated callers ¦ Web knowledge base access - 5 years availability: 24 hours a day / Monday-Sunday ¦ New releases update - 5 years |