Ruckus Wireless - Ruckus End User WatchDog Premium Support
Technical support (renewal) - for Ruckus Virtual SmartZone Data Plane - Right-To-Use license - no throughput cap license - phone consulting - 3 years - 24x7 - response time: 30 min
Ruckus Wireless
S21-VSZD-3LUL
N/A
N/A
New
Product Description
Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its smart Wi-Fi systems. Resellers and distributors can offer these support services to their customers, drawing directly on the highly qualified resources of Ruckus Wireless. WatchDog Premium Support delivers premium web support access with an online knowledge base, complete documentation and user forums. In addition, Ruckus Wireless technical support professionals are available via: phone, e-mail, support web and chat.
Through the support web, Ruckus Wireless makes the software updates available to customers. Software updates include bug fixes and maintenance releases. WatchDog Premium Support customers receive access to software upgrades for the products they purchased as well as invitations to participate in Beta programs. WatchDog Premium Support customers are also entitled to advanced hardware replacement on controllers if required.
Phone and email support
Technical support from a Ruckus Technical Support Engineer is available via phone or email. Telephone calls are answered by a customer service agent who collects initial information and assesses the urgency of the situation. After-hours telephone calls are forwarded to an English-speaking answering service, and a Ruckus Technical Support Engineer will respond within 30 minutes from receipt of the call.
Do-it-yourself with Ruckus web support
Ruckus web support contains comprehensive product information including manuals, technical documentation and software updates. Some of this information is publicly available but some of the content is offered only to support plan customers. Support plan customers may be proactively notified via email when content is posted.
Software updates and upgrades
Documentation is accessible via the Ruckus support web site. WatchDog Premium Support customers will be further provided with software upgrades for the applicable hardware originally purchased for the term of the contract.
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Ruckus End User WatchDog Premium Support - technical support (renewal) - for Ruckus Virtual SmartZone Data Plane - 3 years |
| Service & Support | Technical support (renewal) |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Ruckus Virtual SmartZone Data Plane |
| License Type | Right-To-Use license |
| Licensing Details | No throughput cap license |
| General | |
| Type | Technical support (renewal) |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | Ruckus Virtual SmartZone Data Plane |
| Installation Type | Locally installed |
| License Type | Right-To-Use license |
| Licensing Details | No throughput cap license |
| Details | |
| Service & Support | Phone consulting - 3 years - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity critical ¦ Phone consulting - 3 years - response time: 2 hours availability: 24 hours a day / Monday-Sunday - severity high ¦ Phone consulting - 3 years - response time: 1 day availability: 24 hours a day / Monday-Sunday - severity medium ¦ Phone consulting - 3 years - response time: 1 day availability: 24 hours a day / Monday-Sunday - severity low ¦ E-mail consulting - 3 years availability: 24 hours a day / Monday-Sunday ¦ Web support - 3 years availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 3 years ¦ New releases update - 3 years |