Tintri Support Plans Gold - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labor
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Designed For
P/N: FRU-T5060-CONTROLLER
General
Service Included
Parts and labor
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Details
Service & Support
Extended service agreement - parts and labor - 5 years - on-site - response time: next business day ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 5 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 5 years - response time: 16 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 5 years - response time: 24 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 5 years - response time: 2 hours - availability: 24 hours a day - severity level 1 ¦ Technical support - e-mail consulting - 5 years - response time: 4 hours - availability: 24 hours a day - severity level 2 ¦ Technical support - e-mail consulting - 5 years - response time: 16 hours - availability: 24 hours a day - severity level 3 ¦ Technical support - e-mail consulting - 5 years - response time: 24 hours - availability: 24 hours a day - severity level 4 ¦ Technical support - web support - 5 years - response time: 2 hours - availability: 24 hours a day - severity level 1 ¦ Technical support - web support - 5 years - response time: 4 hours - availability: 24 hours a day - severity level 2 ¦ Technical support - web support - 5 years - response time: 16 hours - availability: 24 hours a day - severity level 3 ¦ Technical support - web support - 5 years - response time: 24 hours - availability: 24 hours a day - severity level 4 ¦ New releases update - 5 years
Compatibility Information
Designed For
P/N: FRU-T5060-CONTROLLER
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