Technical support (renewal) - for Tripwire Enterprise for File Systems - Site License - academic, volume - Tier 5 - phone consulting - 1 year - 12x5 - response time: 4 h
Tripwire Standard Support - technical support (renewal) - for Tripwire Enterprise for File Systems - 1 year
Service & Support
Technical support (renewal)
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
4 hours
Service Availability
12 hours a day / 5 days a week
Software Title
Tripwire Enterprise for File Systems
License Type
Site License
License Pricing
Academic, volume / Tier 5
General
Type
Technical support (renewal)
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
4 hours
Service Availability
12 hours a day / 5 days a week
Software
Software Title
Tripwire Enterprise for File Systems
License Type
Site License
License Pricing
Academic, volume / Tier 5
Details
Service & Support
Phone consulting - 1 year - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 1 ¦ Phone consulting - 1 year - response time: 4 hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 24 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 24 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ Web support - 1 year - response time: 24 business hours ¦ New releases update - 1 year ¦ E-mail consulting - 1 year ¦ Web knowledge base access - 1 year
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