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Full Catalog Tripwire Software Software Service & Support
Tripwire Enterprise Support
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Main Specifications
Product Description
Tripwire Enterprise Support - technical support - for Tripwire Log Center for Network Devices - 1 year
Service & Support
Technical support
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
1 hour
Service Availability
24 hours a day / 7 days a week
Software Title
Tripwire Log Center for Network Devices
License Qty
1 node
License Pricing
Volume / 1-5 licenses
Licensing Details
Includes Remote Collector
General
Type
Technical support
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
1 hour
Service Availability
24 hours a day / 7 days a week
Software
Software Title
Tripwire Log Center for Network Devices
Installation Type
Locally installed
License Qty
1 node
License Pricing
Volume / 1-5 licenses
Licensing Details
Includes Remote Collector
Details
Service & Support
Phone consulting - 1 year - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 1 business hour availability: business hours / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 4 business hours availability: business hours / Monday-Friday - severity level 3 ¦ E-mail consulting - 1 year - response time: 4 business hours availability: business hours / Monday-Friday - severity level 3/4 ¦ Web support - 1 year - response time: 4 business hours availability: business hours / Monday-Friday - severity level 3/4 ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year
Item Information Supplier Information Optional Attributes
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