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Tintri Support Plans Platinum
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Main Specifications
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Product Description
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Tintri Support Plans Platinum - extended service agreement - 1 year - on-site
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Type
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Extended service agreement
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Service Included
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Replacement
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Location
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On-site
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Full Contract Period
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1 year
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Response Time
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4 hours
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Designed For
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VMstore T5040
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General
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Service Included
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Replacement
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Location
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On-site
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Full Contract Period
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1 year
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Response Time
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4 hours
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Details
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Service & Support
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Extended service agreement - replacement - 1 year - on-site - response time: 4 hours ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 1 year - response time: 1 hour - availability: 24 hours a day - severity level 1 ¦ Technical support - e-mail consulting - 1 year - response time: 2 hours - availability: 24 hours a day - severity level 2 ¦ Technical support - e-mail consulting - 1 year - response time: 8 hours - availability: 24 hours a day - severity level 3 ¦ Technical support - e-mail consulting - 1 year - response time: 12 hours - availability: 24 hours a day - severity level 4 ¦ Technical support - web support - 1 year - response time: 1 hour - availability: 24 hours a day - severity level 1 ¦ Technical support - web support - 1 year - response time: 2 hours - availability: 24 hours a day - severity level 2 ¦ Technical support - web support - 1 year - response time: 8 hours - availability: 24 hours a day - severity level 3 ¦ Technical support - web support - 1 year - response time: 12 hours - availability: 24 hours a day - severity level 4 ¦ New releases update - 1 year
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Compatibility Information
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Designed For
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Tintri VMstore T5040
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