Technical support - for SANsymphony-V Virtual SAN - 1 server, up to 128 TB capacity - ESD - phone consulting - 1 year - 24x7 - response time: 1 h
| Main Specifications | |
|---|---|
| Product Description | DataCore Support - technical support - for SANsymphony-V Virtual SAN - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | SANsymphony-V Virtual SAN |
| License Qty | 1 server, up to 128 TB capacity |
| Licensing Details | ESD |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | SANsymphony-V Virtual SAN |
| Installation Type | Locally installed |
| License Qty | 1 server, up to 128 TB capacity |
| Licensing Details | ESD |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 4 hours availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 year - response time: 24 hours availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year ¦ E-mail consulting - 1 year availability: 24 hours a day / Monday-Sunday ¦ Web support - 1 year availability: 24 hours a day / Monday-Sunday |