EMC Premium Support Option - technical support - for EMC RecoverPoint Continuous Data Protection - 1 year
Service & Support
Technical support
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software Title
EMC RecoverPoint Continuous Data Protection
License Qty
1 TB capacity
Hardware Pricing
0-14 TB
General
Type
Technical support
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software
Software Title
EMC RecoverPoint Continuous Data Protection
Installation Type
Locally installed
License Qty
1 TB capacity
Hardware Pricing
0-14 TB
Details
Service & Support
Phone consulting - 1 year - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 2 hours availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 year - response time: 3 business hours - severity level 3 ¦ Phone consulting - 1 year - response time: 8 business hours - severity level 4 ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year availability: 24 hours a day / Monday-Sunday ¦ Web support - 1 year availability: 24 hours a day / Monday-Sunday
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