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DataCore Annual Support Program
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Main Specifications
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Product Description
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DataCore Annual Support Program - technical support - for SANsymphony-V Automated Storage Tiering - 1 month
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Service & Support
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Technical support
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Service Included
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Phone consulting
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Full Contract Period
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1 month
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Response Time
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1 hour
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Service Availability
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24 hours a day / 7 days a week
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Software Title
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SANsymphony-V Automated Storage Tiering
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General
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Type
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Technical support
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Service Included
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Phone consulting
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Full Contract Period
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1 month
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Response Time
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1 hour
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Service Availability
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24 hours a day / 7 days a week
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Software
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Software Title
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SANsymphony-V Automated Storage Tiering
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Details
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Service & Support
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Phone consulting - 1 month - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 month - response time: 4 hours availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 month - response time: next business day availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Web knowledge base access - 1 month availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 month ¦ E-mail consulting - 1 month availability: 24 hours a day / Monday-Sunday ¦ Web support - 1 month availability: 24 hours a day / Monday-Sunday
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