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TINTRI - Tintri Support Plans Platinum
Extended service agreement - replacement - 5 years - on-site - response time: 4 h - for VMstore T850
TINTRI
SUP-T850-PLAT-5YR
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New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Tintri Support Plans Platinum - extended service agreement - 5 years - on-site |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | 4 hours |
| Designed For | VMstore T850 |
| General | |
| Service Included | Replacement |
| Location | On-site |
| Full Contract Period | 5 years |
| Response Time | 4 hours |
| Details | |
| Service & Support | Extended service agreement - replacement - 5 years - on-site - response time: 4 hours ¦ Technical support - phone consulting - 5 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 5 years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 5 years - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 5 years - response time: 1 hour - availability: 24 hours a day - severity level 1 ¦ Technical support - e-mail consulting - 5 years - response time: 2 hours - availability: 24 hours a day - severity level 2 ¦ Technical support - e-mail consulting - 5 years - response time: 8 hours - availability: 24 hours a day - severity level 3 ¦ Technical support - e-mail consulting - 5 years - response time: 12 hours - availability: 24 hours a day - severity level 4 ¦ Technical support - web support - 5 years - response time: 1 hour - availability: 24 hours a day - severity level 1 ¦ Technical support - web support - 5 years - response time: 2 hours - availability: 24 hours a day - severity level 2 ¦ Technical support - web support - 5 years - response time: 8 hours - availability: 24 hours a day - severity level 3 ¦ Technical support - web support - 5 years - response time: 12 hours - availability: 24 hours a day - severity level 4 ¦ New releases update - 5 years |
| Compatibility Information | |
| Designed For | Tintri VMstore T850 |