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EMC - EMC Enhanced Support Option
Technical support - for Data Domain Boost - for Data Domain DD640 - phone consulting - 1 year - 24x7 - response time: 1 h
EMC
3681471 - 38007507
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Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | EMC Enhanced Support Option - technical support - for Data Domain Boost - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Data Domain Boost |
| Licensing Details | For Data Domain DD640 |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | Data Domain Boost |
| Installation Type | Locally installed |
| Licensing Details | For Data Domain DD640 |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 3 hours availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 year - response time: 4 business hours - severity level 3 ¦ Phone consulting - 1 year - response time: 10 business hours - severity level 4 ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year availability: 24 hours a day / Monday-Sunday ¦ Web support - 1 year availability: 24 hours a day / Monday-Sunday |