IMPERVA - Imperva Premium Support
Extended service agreement - advance hardware replacement - 1 year - for P/N: SS-WAF-X12-H1
IMPERVA
SS-WAF-X12-SL2
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Imperva Premium Support - extended service agreement - 1 year |
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Full Contract Period | 1 year |
| Designed For | P/N: SS-WAF-X12-H1 |
| General | |
| Service Included | Advance hardware replacement |
| Full Contract Period | 1 year |
| Details | |
| Service & Support | Extended service agreement - advance hardware replacement - 1 year ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Technical support - phone consulting - 1 year - response time: 8 h - availability: 24 hours a day / Monday-Sunday - severity low ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year |
| Compatibility Information | |
| Designed For | P/N: SS-WAF-X12-H1 |