IMPERVA - Imperva Standard Support
Extended service agreement (renewal) - replacement - 1 year - for Imperva X4500
IMPERVA
SS-DBF-X45-R-SL0
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Imperva Standard Support - extended service agreement (renewal) - 1 year |
| Type | Extended service agreement (renewal) |
| Service Included | Replacement |
| Full Contract Period | 1 year |
| Designed For | Imperva X4500 |
| General | |
| Service Included | Replacement |
| Full Contract Period | 1 year |
| Details | |
| Service & Support | Extended service agreement - replacement - 1 year ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - 4 designated callers / severity critical ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - 4 designated callers / severity high ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - 4 designated callers / severity medium ¦ Technical support - phone consulting - 1 year - response time: 8 h - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday - 4 designated callers / severity low ¦ Technical support - e-mail consulting - 1 year - availability: 10 hours a day (8:00 AM - 6:00 PM) / Monday-Friday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year |
| Compatibility Information | |
| Designed For | Imperva X4500 |