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DataCore Software - DataCore Annual Support Program
Technical support - for SANsymphony-V Automated Storage Tiering - phone consulting - 1 year - 24x7 - response time: 1 h
DataCore Software
AST-EWR-GLD-FSV
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Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | DataCore Annual Support Program - technical support - for SANsymphony-V Automated Storage Tiering - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | SANsymphony-V Automated Storage Tiering |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | SANsymphony-V Automated Storage Tiering |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 4 hours availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 year - response time: next business day availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year ¦ E-mail consulting - 1 year availability: 24 hours a day / Monday-Sunday ¦ Web support - 1 year availability: 24 hours a day / Monday-Sunday |