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EMC - Dell EMC ProSupport Plus
Extended service agreement - parts and labor - on-site - 24x7 - response time: 4 h - Upgrade
EMC
WU-PSP-HW-D3-001
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Dell EMC ProSupport Plus extended service agreement - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Upgrade |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Upgrade |
| Details | |
| Service & Support | Extended service agreement - parts and labor - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Extended service agreement - parts and labor - on-site - response time: 12 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Extended service agreement - parts and labor - on-site - response time: NBD - availability: business hours - severity level 3/4 ¦ Extended service agreement - parts - shipment - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Extended service agreement - parts - shipment - response time: 12 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Extended service agreement - parts - shipment - response time: NBD - availability: business hours - severity level 3/4 ¦ Installation - non-Customer Replaceable Units ¦ Technical support - phone consulting - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - response time: 3 business hours - severity level 3 ¦ Technical support - phone consulting - response time: 8 business hours - severity level 4 ¦ New releases update ¦ Technical support - remote monitoring - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - availability: 24 hours a day / Monday-Sunday ¦ Installation - software updates only |