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Technical support (renewal) - for StorMagic SvSAN Advanced Edition - unlimited TB capacity - emergency phone consulting - 5 years - 24x7 - response time: 1 h
Main Specifications | |
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Product Description | StorMagic Platinum support - technical support (renewal) - for StorMagic SvSAN Advanced Edition - 5 years |
Service & Support | Technical support (renewal) |
Service Included | Emergency phone consulting |
Full Contract Period | 5 years |
Response Time | 1 hour |
Service Availability | 24 hours a day / 7 days a week |
Software Title | StorMagic SvSAN Advanced Edition |
License Qty | Unlimited TB capacity |
General | |
Type | Technical support (renewal) |
Service Included | Emergency phone consulting |
Full Contract Period | 5 years |
Response Time | 1 hour |
Service Availability | 24 hours a day / 7 days a week |
Software | |
Software Title | StorMagic SvSAN Advanced Edition |
Installation Type | Locally installed |
License Qty | Unlimited TB capacity |
Details | |
Service & Support | Emergency phone consulting - 5 years - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity critical ¦ Phone consulting - 5 years - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity medium ¦ Phone consulting - 5 years - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity low ¦ Web support - 5 years ¦ E-mail consulting - 5 years ¦ Web knowledge base access - 5 years ¦ New releases update - 5 years |