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VMware - VMware Mission Critical Support
One Geography Option - Technical support - federal - U.S. Federal only, for non-ELA customers - emergency phone consulting - 1 year - 24x7 - response time: 30 min
VMware
MCS-GEOG-SUP-F
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | VMware Mission Critical Support - One Geography Option - technical support - 1 year |
| Service & Support | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 1 year |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| License Pricing | Federal government |
| Licensing Details | U.S. Federal only, for non-ELA customers |
| General | |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 1 year |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Installation Type | Locally installed |
| License Pricing | Federal government |
| Licensing Details | U.S. Federal only, for non-ELA customers |
| Details | |
| Service & Support | Emergency phone consulting - 1 year - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 2 business hours availability: 12 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 year - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year ¦ Web knowledge base access - 1 year |