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Check Point Software Technologies - Check Point Direct Enterprise Support Standard PRO
Extended service agreement - replacement - 1 year - shipment - 9x5 - response time: NBD
Check Point Software Technologies
CPES-SS-STANDARDPRO
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New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Check Point Direct Enterprise Support Standard PRO - extended service agreement - 1 year - shipment |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| General | |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Details | |
| Service & Support | Extended service agreement - replacement - 1 year - shipment - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 9 hours a day / Monday-Friday - 5 designated contacts / severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 h - availability: 9 hours a day / Monday-Friday - 5 designated contacts / severity level 2, 3, 4 ¦ Technical support - e-mail consulting - 1 year - availability: 9 hours a day / Monday-Friday - 5 designated contacts ¦ Technical support - web support - 1 year - availability: 9 hours a day / Monday-Friday - 5 designated contacts ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Technical support - remote monitoring - 1 year - 1 incident per day ¦ Technical support - report - 1 year |