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Check Point Software Technologies - Check Point Direct Enterprise Support Standard
Extended service agreement - replacement - 1 year - shipment - 8x5 - response time: NBD - for 730 Appliance
Check Point Software Technologies
CPES-SS-STANDARD-SMB-730
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New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Check Point Direct Enterprise Support Standard - extended service agreement - 1 year - shipment |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 8 hours a day / 5 days a week |
| Designed For | 730 Appliance |
| General | |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 8 hours a day / 5 days a week |
| Details | |
| Service & Support | Extended service agreement - replacement - 1 year - shipment - response time: next business day - availability: 8 hours a day / Monday-Friday ¦ Technical support - emergency phone consulting - 1 year - response time: 30 min - availability: 9 hours a day / Monday-Friday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 hours - availability: 9 hours a day / Monday-Friday - severity level 2/3/4 ¦ Technical support - web support - 1 year ¦ Technical support - web knowledge base access - 1 year ¦ New releases update - 1 year |
| Compatibility Information | |
| Designed For | Check Point 730 Appliance |