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WebTrends - Premium Care
Technical support - for WebTrends Analytics Standard Analysis (v. 9) - 300 users - phone consulting - 1 year - 24x7 - response time: 1 h
WebTrends
MNT-PREM-V9-2430-300
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Product Description
Additional Details
What's Included
Main Specifications | |
---|---|
Product Description | Premium Care - technical support - for WebTrends Analytics Standard Analysis - 1 year |
Service & Support | Technical support |
Service Included | Phone consulting |
Full Contract Period | 1 year |
Response Time | 1 hour |
Service Availability | 24 hours a day / 7 days a week |
Software Title | WebTrends Analytics Standard Analysis |
Version | 9 |
License Qty | 300 users |
General | |
Type | Technical support |
Service Included | Phone consulting |
Full Contract Period | 1 year |
Response Time | 1 hour |
Service Availability | 24 hours a day / 7 days a week |
Software | |
Software Title | WebTrends Analytics Standard Analysis |
Version | 9 |
License Qty | 300 users |
Details | |
Service & Support | Phone consulting - 1 year - response time: 1 hour availability: 24 hours a day / Monday-Sunday - 10 named contacts ¦ Emergency consulting (pager access) - 1 year - response time: 30 min availability: after business hours/weekends/holidays - severity level 1 ¦ Emergency consulting (pager access) - 1 year - response time: 1 hour availability: after business hours/weekends/holidays - severity level 2 ¦ Web support - 1 year availability: business hours ¦ Remote monitoring - 1 year ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year |