TINTRI - Tintri Support Plans Gold
Extended service agreement - parts and labor - 3 years - response time: NBD - for P/N: SYS-EC6030-6E-COP
TINTRI
SUP-EC6030-6E-GOLD-3YR
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Tintri Support Plans Gold - extended service agreement - 3 years |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Designed For | P/N: SYS-EC6030-6E-COP |
| General | |
| Service Included | Parts and labor |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 3 years - response time: NBD ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 16 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: 24 h - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 3 years |
| Compatibility Information | |
| Designed For | P/N: SYS-EC6030-6E-COP |