Unitrends Software - Unitrends Platinum Support
Extended service agreement - replacement - 3 years - shipment - response time: NBD - for Unitrends Recovery-946S
Unitrends Software
RS-946SPL-UNT36
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Unitrends Platinum Support - extended service agreement - 3 years - shipment |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Designed For | Unitrends Recovery-946S |
| General | |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Details | |
| Service & Support | Extended service agreement - replacement - 3 years - shipment - response time: next business day ¦ Technical support - phone consulting - 3 years - response time: 1 business hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 3 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 6 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: 10 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 3 years ¦ New releases update - 3 years |
| Compatibility Information | |
| Designed For | Unitrends Recovery-946S |