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Check Point Software Technologies - Check Point Direct Enterprise Support Premium
Extended service agreement - replacement - 1 year - shipment - 24x7 - response time: NBD
Check Point Software Technologies
CPES-SS-PREMIUM
N/A
N/A
N/A
New
Product Description
Additional Details
What's Included
Main Specifications | |
---|---|
Product Description | Check Point Direct Enterprise Support Premium - extended service agreement - 1 year - shipment |
Type | Extended service agreement |
Service Included | Replacement |
Location | Shipment |
Full Contract Period | 1 year |
Response Time | Next business day |
Service Availability | 24 hours a day / 7 days a week |
General | |
Service Included | Replacement |
Location | Shipment |
Full Contract Period | 1 year |
Response Time | Next business day |
Service Availability | 24 hours a day / 7 days a week |
Details | |
Service & Support | Extended service agreement - replacement - 1 year - shipment - response time: next business day - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year / 10 contacts ¦ Product info support - web knowledge base access - 1 year / 10 contacts - availability: 24 hours a day / Monday-Sunday ¦ Technical support - emergency phone consulting - 1 year / 10 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year / 10 contacts - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year / 10 contacts - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 1 year / 10 contacts - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 1 year / 10 contacts - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 year / 10 contacts - availability: 24 hours a day / Monday-Sunday |