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EMC - Spectra Logic SpectraGuard Next Business Day On Site
Extended service agreement - parts and labor (for drives) - 2 years - on-site - 9x5 - response time: NBD - EMC Select
EMC
S680-DV-2-NBD
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Spectra Logic SpectraGuard Next Business Day On Site - extended service agreement - 2 years - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 2 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Covered Configurations | Drives |
| Manufacturer Selling Program | EMC Select |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 2 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Manufacturer Selling Program | EMC Select |
| Covered Configurations | Drives |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 2 years - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) ¦ Technical support - remote diagnosis - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 2 years - availability: 9 hours a day / Monday-Friday ¦ Technical support - web knowledge base access - 2 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 2 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 2 years ¦ Extended service agreement - loan unit - 2 years - shipment - response time: 24 business hours - for critical problems |