Extended service agreement - parts and labor (for base unit) - 1 year - on-site - 9x5 - response time: NBD - must be purchased within 90 days of the product purchase - for NEOxl 80
| Main Specifications | |
|---|---|
| Product Description | OverlandCare Silver - extended service agreement - 1 year - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Pricing Type | Must be purchased within 90 days of the product purchase |
| Covered Configurations | Base unit |
| Designed For | NEOxl 80 |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Pricing Type | Must be purchased within 90 days of the product purchase |
| Covered Configurations | Base unit |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 1 year - on-site - response time: next business day - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - Field Replaceable Units ¦ Extended service agreement - advance parts replacement - 1 year - shipment - response time: 2 business days - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - Customer Replaceable Units ¦ Technical support - phone consulting - 1 year - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 1 year ¦ Product info support - e-mail consulting - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Technical support - remote diagnosis - 1 year - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday |
| Compatibility Information | |
| Designed For | Overland Storage NEOxl 80 |