Quantum - Quantum StorageCare Next Business Day Gold Support Plan, zone 3
Extended service agreement (uplift) - parts and labor (for 34 TB Usable Capacity) - 1 year - on-site - 9x5 - response time: NBD - must be purchased within 60 days of the product purchase - for P/N: DDY69-CSBG-001A
Quantum StorageCare Next Business Day Gold Support Plan, zone 3 - extended service agreement (uplift) - 1 year - on-site
Type
Extended service agreement (uplift)
Service Included
Parts and labor
Location
On-site
Full Contract Period
1 year
Response Time
Next business day (target time)
Service Availability
9 hours a day / 5 days a week
Pricing Type
Must be purchased within 60 days of the product purchase
Covered Configurations
34 TB Usable Capacity
Designed For
P/N: DDY69-CSBG-001A
General
Service Included
Parts and labor
Location
On-site
Full Contract Period
1 year
Response Time
Next business day (target time)
Service Availability
9 hours a day / 5 days a week
Pricing Type
Must be purchased within 60 days of the product purchase
Covered Configurations
34 TB Usable Capacity
Details
Service & Support
Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Technical support - remote monitoring - 1 year ¦ Extended service agreement - loaner - 1 year ¦ Technical support - online training - 1 year ¦ Extended service agreement - parts and labor - 1 year - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts - 1 year - shipment - Customer Replaceable Units ¦ Installation - 1 year - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday - non-Customer Replaceable Units
Compatibility Information
Designed For
P/N: DDY69-CSBG-001A
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