Extended service agreement (uplift) - parts and labor (for 34 TB Usable Capacity) - 3 years - on-site - 24x7 - response time: 4 h - must be purchased within 60 days of the product purchase - for P/N: DDY69-CSBG-001A
| Main Specifications | |
|---|---|
| Product Description | Quantum StorageCare Gold Support Plan Zone 1 - extended service agreement (uplift) - 3 years - on-site |
| Type | Extended service agreement (uplift) |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours (target time) |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Must be purchased within 60 days of the product purchase |
| Covered Configurations | 34 TB Usable Capacity |
| Designed For | P/N: DDY69-CSBG-001A |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours (target time) |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Must be purchased within 60 days of the product purchase |
| Covered Configurations | 34 TB Usable Capacity |
| Details | |
| Service & Support | Product info support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 3 years ¦ Technical support - remote monitoring - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - loaner - 3 years ¦ Technical support - online training - 3 years ¦ Installation - 3 years - on-site - availability: 24 hours a day / Monday-Friday - Customer Replaceable Units ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - for critical problems ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - for major problems ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - for minor problems ¦ Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - for critical problems ¦ Technical support - phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity common |
| Compatibility Information | |
| Designed For | P/N: DDY69-CSBG-001A |