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Unitrends Software - Unitrends Platinum
Extended service agreement - replacement - 5 years - shipment - response time: NBD - for Unitrends Recovery-602
Unitrends Software
RS-602SPL-UNT60
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Unitrends Platinum - extended service agreement - 5 years - shipment |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Designed For | Unitrends Recovery-602 |
| General | |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 5 years |
| Response Time | Next business day |
| Details | |
| Service & Support | Extended service agreement - replacement - 5 years - shipment - response time: next business day ¦ Technical support - phone consulting - 5 years - response time: 1 business hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 5 years - response time: 3 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 5 years - response time: 6 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 5 years - response time: 10 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 5 years ¦ New releases update - 5 years |
| Compatibility Information | |
| Designed For | Unitrends Recovery-602 |