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Citrix Systems - Citrix Appliance Maintenance Bronze
Technical support - for Citrix NetScaler MPX 5650 Platinum Edition - ELA - level 3 - upgrade from Citrix NetScaler MPX 5650 Enterprise Edition - phone consulting - 1 month - 24x7
Citrix Systems
4014338-E3
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Citrix Appliance Maintenance Bronze - technical support - for Citrix NetScaler MPX 5650 Platinum Edition - 1 month |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 month |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Citrix NetScaler MPX 5650 Platinum Edition |
| License Pricing | Volume / level 3 |
| Licensing Program | Citrix Enterprise Licensing Program (ELA) |
| Upgrade from | Citrix NetScaler MPX 5650 Enterprise Edition |
| Designed For | P/N: 3006546-E3 |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 month |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | Citrix NetScaler MPX 5650 Platinum Edition |
| License Pricing | Volume / level 3 |
| Licensing Program | Citrix Enterprise Licensing Program (ELA) |
| Upgrade from | Citrix NetScaler MPX 5650 Enterprise Edition |
| Details | |
| Service & Support | Phone consulting - 1 month - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 month - response time: 2 hours availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 month - response time: 4 hours availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 1 month - response time: 4 hours availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web support - 1 month - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Web support - 1 month - response time: 2 hours availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Web support - 1 month - response time: 4 hours availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Web support - 1 month - response time: 4 hours availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web knowledge base access - 1 month availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 month ¦ Replacement - 1 month - response time: 10 business days availability: business hours / Monday-Friday |
| Compatibility Information | |
| Designed For | P/N: 3006546-E3 |