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STORMAGIC - StorMagic SupportSuite Gold Level Standard Support
Technical support (renewal) - for StorMagic SvSAN - 2 TB capacity - web support - 3 years - 9x5 - response time: 4 business hours
STORMAGIC
SM-MAINT-2TB-STD-GOLD3R
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | StorMagic SupportSuite Gold Level Standard Support - technical support (renewal) - for StorMagic SvSAN - 3 years |
| Service & Support | Technical support (renewal) |
| Service Included | Web support |
| Full Contract Period | 3 years |
| Response Time | 4 business hours |
| Service Availability | 9 hours a day / 5 days a week |
| Software Title | StorMagic SvSAN |
| License Qty | 2 TB capacity |
| General | |
| Type | Technical support (renewal) |
| Service Included | Web support |
| Full Contract Period | 3 years |
| Response Time | 4 business hours |
| Service Availability | 9 hours a day / 5 days a week |
| Software | |
| Software Title | StorMagic SvSAN |
| Installation Type | Locally installed |
| License Qty | 2 TB capacity |
| Details | |
| Service & Support | Web support - 3 years - response time: 4 business hours availability: 9 hours a day / Monday-Friday - severity critical ¦ Web support - 3 years - response time: 8 business hours availability: 9 hours a day / Monday-Friday - severity medium ¦ Web support - 3 years - response time: 12 business hours availability: 9 hours a day / Monday-Friday - severity low ¦ E-mail consulting - 3 years - response time: 4 business hours availability: 9 hours a day / Monday-Friday - severity critical ¦ E-mail consulting - 3 years - response time: 8 business hours availability: 9 hours a day / Monday-Friday - severity medium ¦ E-mail consulting - 3 years - response time: 12 business hours availability: 9 hours a day / Monday-Friday - severity low ¦ Web knowledge base access - 3 years ¦ New releases update - 3 years |