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StorageCraft Technology - StorageCraft Software Maintenance
Technical support - for StorageCraft ShadowProtect Server (v. 5.x) - 1 server - volume - 1000-1999 licenses - emergency phone consulting - 3 years - 12x5 - response time: 2 business hours - English - United States
StorageCraft Technology
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Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | StorageCraft Software Maintenance - technical support - for StorageCraft ShadowProtect Server - 3 years |
| Service & Support | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 3 years |
| Response Time | 2 business hours |
| Service Availability | 12 hours a day / 5 days a week |
| Localization | English United States |
| Software Title | StorageCraft ShadowProtect Server |
| Version | 5.x |
| License Qty | 1 server |
| License Pricing | Volume / 1000-1999 licenses |
| License Validation Period | 3 years |
| General | |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 3 years |
| Response Time | 2 business hours |
| Service Availability | 12 hours a day / 5 days a week |
| Localization | English United States |
| Software | |
| Software Title | StorageCraft ShadowProtect Server |
| Installation Type | Locally installed |
| Version | 5.x |
| License Qty | 1 server |
| License Pricing | Volume / 1000-1999 licenses |
| Software License - Validation Period | 3 years |
| Details | |
| Service & Support | Emergency phone consulting - 3 years - response time: 2 hours availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday ¦ Phone consulting - 3 years - response time: 1 business day - severity high ¦ Phone consulting - 3 years - response time: 2 business days - severity medium ¦ Phone consulting - 3 years - response time: 2 business days - severity low ¦ Emergency e-mail consulting - 3 years - response time: 2 hours availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday ¦ E-mail consulting - 3 years - response time: 1 business day - severity high ¦ E-mail consulting - 3 years - response time: 2 business days - severity medium ¦ E-mail consulting - 3 years - response time: 2 business days - severity low ¦ Web support - 3 years ¦ Web knowledge base access - 3 years ¦ New releases update - 3 years |