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Technical support - for VMware HCI Acceleration Kit - 1 CPU - federal - EMC Select - U.S. Federal only - emergency phone consulting - 1 year - 24x7 - response time: 30 min
Main Specifications | |
---|---|
Product Description | VMware Support and Subscription Production - technical support - for VMware HCI Acceleration Kit - 1 year |
Service & Support | Technical support |
Service Included | Emergency phone consulting |
Full Contract Period | 1 year |
Response Time | 30 min |
Service Availability | 24 hours a day / 7 days a week |
Software Title | VMware HCI Acceleration Kit |
License Qty | 1 CPU |
License Pricing | Federal government |
Licensing Program | EMC Select |
Licensing Details | U.S. Federal only |
General | |
Type | Technical support |
Service Included | Emergency phone consulting |
Full Contract Period | 1 year |
Response Time | 30 min |
Service Availability | 24 hours a day / 7 days a week |
Software | |
Software Title | VMware HCI Acceleration Kit |
Installation Type | Locally installed |
License Qty | 1 CPU |
License Pricing | Federal government |
Licensing Program | EMC Select |
Licensing Details | U.S. Federal only |
Details | |
Service & Support | Emergency phone consulting - 1 year / 6 contacts - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 6 contacts ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ Remote monitoring - 1 year ¦ Technical support - 1 year - on-site - severity critical |