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Technical support - for Tripwire Log Center for Desktops - 1 node - volume - 1-5 licenses - includes Advanced Log Collector Agent - phone consulting - 1 year - 24x7 - response time: 1 h
Main Specifications | |
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Product Description | Tripwire Enterprise Support - technical support - for Tripwire Log Center for Desktops - 1 year |
Service & Support | Technical support |
Service Included | Phone consulting |
Full Contract Period | 1 year |
Response Time | 1 hour |
Service Availability | 24 hours a day / 7 days a week |
Software Title | Tripwire Log Center for Desktops |
License Qty | 1 node |
License Pricing | Volume / 1-5 licenses |
Licensing Details | Includes Advanced Log Collector Agent |
General | |
Type | Technical support |
Service Included | Phone consulting |
Full Contract Period | 1 year |
Response Time | 1 hour |
Service Availability | 24 hours a day / 7 days a week |
Software | |
Software Title | Tripwire Log Center for Desktops |
Installation Type | Locally installed |
License Qty | 1 node |
License Pricing | Volume / 1-5 licenses |
Licensing Details | Includes Advanced Log Collector Agent |
Details | |
Service & Support | Phone consulting - 1 year - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 1 business hour availability: business hours / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year - response time: 4 business hours availability: business hours / Monday-Friday - severity level 3 ¦ E-mail consulting - 1 year - response time: 4 business hours availability: business hours / Monday-Friday - severity level 3/4 ¦ Web support - 1 year - response time: 4 business hours availability: business hours / Monday-Friday - severity level 3/4 ¦ Web knowledge base access - 1 year ¦ New releases update - 1 year |