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EMC - EMC Premium Support Option
Technical support - for EMC RecoverPoint Continuous Data Protection - 1 TB capacity - 0-14 TB - phone consulting - 1 year - 24x7 - response time: 30 min
EMC
30052269S - -729025
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | EMC Premium Support Option - technical support - for EMC RecoverPoint Continuous Data Protection - 1 year |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | EMC RecoverPoint Continuous Data Protection |
| License Qty | 1 TB capacity |
| Hardware Pricing | 0-14 TB |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 1 year |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | EMC RecoverPoint Continuous Data Protection |
| Installation Type | Locally installed |
| License Qty | 1 TB capacity |
| Hardware Pricing | 0-14 TB |
| Details | |
| Service & Support | Phone consulting - 1 year - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year - response time: 2 hours availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 year - response time: 3 business hours - severity level 3 ¦ Phone consulting - 1 year - response time: 8 business hours - severity level 4 ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year availability: 24 hours a day / Monday-Sunday ¦ Web support - 1 year availability: 24 hours a day / Monday-Sunday |