TINTRI - Tintri Support Plans Platinum
Technical support - for Tintri SyncVM for T820 - phone consulting - 3 years - 24x7
TINTRI
SUP-T820-SYNC-PLAT-3YR
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Tintri Support Plans Platinum - technical support - for Tintri SyncVM for T820 - 3 years |
| Service & Support | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | Tintri SyncVM for T820 |
| General | |
| Type | Technical support |
| Service Included | Phone consulting |
| Full Contract Period | 3 years |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | Tintri SyncVM for T820 |
| Installation Type | Locally installed |
| Details | |
| Service & Support | Phone consulting - 3 years - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years - response time: 2 hours availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 3 years - response time: 8 hours availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 3 years - response time: 12 hours availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ E-mail consulting - 3 years - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ E-mail consulting - 3 years - response time: 2 hours availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ E-mail consulting - 3 years - response time: 8 hours availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ E-mail consulting - 3 years - response time: 12 hours availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web support - 3 years - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Web support - 3 years - response time: 2 hours availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Web support - 3 years - response time: 8 hours availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Web support - 3 years - response time: 12 hours availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ New releases update - 3 years |