Citrix Systems - Citrix Appliance Maintenance Bronze
Extended service agreement - replacement - 2 years - shipment - business hours - response time: 10 business days - Citrix Enterprise License Program (ELA) (Level 7) - for P/N: 3012401-E7
Citrix Appliance Maintenance Bronze - extended service agreement - 2 years - shipment
Type
Extended service agreement
Service Included
Replacement
Location
Shipment
Full Contract Period
2 years
Response Time
10 business days
Service Availability
Business hours
Pricing Type
Citrix Enterprise License Program (ELA) (Level 7)
Designed For
P/N: 3012401-E7
General
Service Included
Replacement
Location
Shipment
Full Contract Period
2 years
Response Time
10 business days
Service Availability
Business hours
Pricing Type
Citrix Enterprise License Program (ELA) (Level 7)
Details
Service & Support
Extended service agreement - replacement - 2 years - shipment - response time: 10 business days - availability: business hours / Monday-Friday ¦ Technical support - phone consulting - 2 years - response time: 1 hour - availability: business hours / Monday-Friday - severity level 1 ¦ Technical support - web support - 2 years - response time: 4 hours - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - web support - 2 years - response time: 24 hours - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - web support - 2 years - response time: 5 days - availability: business hours / Monday-Friday - severity level 4 ¦ Product info support - web knowledge base access - 2 years ¦ New releases update - 2 years
Compatibility Information
Designed For
P/N: 3012401-E7
Related Products
Below are the optional products related to the selected product.