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VMware Support and Subscription Production
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Main Specifications
Product Description
VMware Support and Subscription Production - technical support - for AirWatch Yellow Management Suite - 1 year
Service & Support
Technical support
Service Included
Emergency phone consulting
Full Contract Period
1 year
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software Title
AirWatch Yellow Management Suite
License Type
Upgrade license
License Qty
1 user
License Pricing
Federal government
Licensing Details
U.S. Federal only
Upgrade from
1 device
General
Type
Technical support
Service Included
Emergency phone consulting
Full Contract Period
1 year
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software
Software Title
AirWatch Yellow Management Suite
Installation Type
Locally installed
License Type
Upgrade license
License Qty
1 user
License Pricing
Federal government
Licensing Details
U.S. Federal only
Upgrade from
1 device
Details
Service & Support
Emergency phone consulting - 1 year / 6 contacts - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 6 contacts ¦ Web support - 1 year ¦ Web knowledge base access - 1 year ¦ Remote monitoring - 1 year ¦ New releases update - 1 year ¦ Technical support - 1 year - on-site - severity critical
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