Ruckus Wireless - Ruckus End User WatchDog Premium Support
Extended service agreement (renewal) - advance hardware replacement - 1 year - shipment - response time: NBD - only for access points not connected to a controller - for ZoneFlex H320
Ruckus End User WatchDog Premium Support - extended service agreement (renewal) - 1 year - shipment
Type
Extended service agreement (renewal)
Service Included
Advance hardware replacement
Location
Shipment
Return Shipment
At manufacturer expense
Full Contract Period
1 year
Response Time
Next business day
Pricing Type
Only for access points not connected to a controller
Designed For
ZoneFlex H320
General
Service Included
Advance hardware replacement
Location
Shipment
Return Shipment
At manufacturer expense
Full Contract Period
1 year
Response Time
Next business day
Pricing Type
Only for access points not connected to a controller
Details
Service & Support
Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Technical support - phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year
Compatibility Information
Designed For
Ruckus ZoneFlex H320
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