EMC - VMware Support and Subscription Production
Technical support - for VMware vSAN Enterprise for Desktop - Horizon Add-on (v. 6) - 10 CCU - federal - EMC Select - U.S. Federal only - emergency phone consulting - 1 year - 24x7 - response time: 30 min
EMC
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Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | VMware Support and Subscription Production - technical support - for VMware vSAN Enterprise for Desktop - Horizon Add-on - 1 year |
| Service & Support | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 1 year |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | VMware vSAN Enterprise for Desktop - Horizon Add-on |
| Version | 6 |
| License Qty | 10 CCU |
| License Pricing | Federal government |
| Licensing Program | EMC Select |
| Licensing Details | U.S. Federal only |
| General | |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 1 year |
| Response Time | 30 min |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | VMware vSAN Enterprise for Desktop - Horizon Add-on |
| Installation Type | Locally installed |
| Version | 6 |
| License Qty | 10 CCU |
| License Pricing | Federal government |
| Licensing Program | EMC Select |
| Licensing Details | U.S. Federal only |
| Details | |
| Service & Support | Emergency phone consulting - 1 year / 6 contacts - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 year / 6 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 2 ¦ Phone consulting - 1 year / 6 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 3 ¦ Phone consulting - 1 year / 6 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4 ¦ E-mail consulting - 1 year / 6 contacts ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ Remote monitoring - 1 year ¦ Technical support - 1 year - on-site - severity critical |