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TINTRI - Tintri Support Plans Gold
Extended service agreement - parts and labor - 1 year - on-site - response time: NBD - for VMstore T5040
TINTRI
SUP-T5040-GOLD-1YR
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Tintri Support Plans Gold - extended service agreement - 1 year - on-site |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Designed For | VMstore T5040 |
| General | |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 1 year - on-site - response time: next business day ¦ Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 1 year - response time: 16 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 1 year - response time: 24 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 1 year - response time: 2 hours - availability: 24 hours a day - severity level 1 ¦ Technical support - e-mail consulting - 1 year - response time: 4 hours - availability: 24 hours a day - severity level 2 ¦ Technical support - e-mail consulting - 1 year - response time: 16 hours - availability: 24 hours a day - severity level 3 ¦ Technical support - e-mail consulting - 1 year - response time: 24 hours - availability: 24 hours a day - severity level 4 ¦ Technical support - web support - 1 year - response time: 2 hours - availability: 24 hours a day - severity level 1 ¦ Technical support - web support - 1 year - response time: 4 hours - availability: 24 hours a day - severity level 2 ¦ Technical support - web support - 1 year - response time: 16 hours - availability: 24 hours a day - severity level 3 ¦ Technical support - web support - 1 year - response time: 24 hours - availability: 24 hours a day - severity level 4 ¦ New releases update - 1 year |
| Compatibility Information | |
| Designed For | Tintri VMstore T5040 |