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Technical support - for Citrix NetScaler MPX 5650 Platinum Edition - ELA - level 3 - upgrade from Citrix NetScaler MPX 5650 Enterprise Edition - phone consulting - 1 month - 24x7
Main Specifications | |
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Product Description | Citrix Appliance Maintenance Bronze - technical support - for Citrix NetScaler MPX 5650 Platinum Edition - 1 month |
Service & Support | Technical support |
Service Included | Phone consulting |
Full Contract Period | 1 month |
Service Availability | 24 hours a day / 7 days a week |
Software Title | Citrix NetScaler MPX 5650 Platinum Edition |
License Pricing | Volume / level 3 |
Licensing Program | Citrix Enterprise Licensing Program (ELA) |
Upgrade from | Citrix NetScaler MPX 5650 Enterprise Edition |
Designed For | P/N: 3006546-E3 |
General | |
Type | Technical support |
Service Included | Phone consulting |
Full Contract Period | 1 month |
Service Availability | 24 hours a day / 7 days a week |
Software | |
Software Title | Citrix NetScaler MPX 5650 Platinum Edition |
License Pricing | Volume / level 3 |
Licensing Program | Citrix Enterprise Licensing Program (ELA) |
Upgrade from | Citrix NetScaler MPX 5650 Enterprise Edition |
Details | |
Service & Support | Phone consulting - 1 month - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 month - response time: 2 hours availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 month - response time: 4 hours availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 1 month - response time: 4 hours availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web support - 1 month - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Web support - 1 month - response time: 2 hours availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Web support - 1 month - response time: 4 hours availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Web support - 1 month - response time: 4 hours availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web knowledge base access - 1 month availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 month ¦ Replacement - 1 month - response time: 10 business days availability: business hours / Monday-Friday |
Compatibility Information | |
Designed For | P/N: 3006546-E3 |