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Citrix Systems - Citrix Appliance Maintenance Bronze
Extended service agreement - replacement - 2 years - shipment - business hours - response time: 10 business days - Citrix Enterprise License Program (ELA) (Level 7) - for P/N: 3012401-E7
Citrix Systems
4032385-E7
N/A
N/A
New
Product Description
Additional Details
What's Included
| Main Specifications | |
|---|---|
| Product Description | Citrix Appliance Maintenance Bronze - extended service agreement - 2 years - shipment |
| Type | Extended service agreement |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 2 years |
| Response Time | 10 business days |
| Service Availability | Business hours |
| Pricing Type | Citrix Enterprise License Program (ELA) (Level 7) |
| Designed For | P/N: 3012401-E7 |
| General | |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 2 years |
| Response Time | 10 business days |
| Service Availability | Business hours |
| Pricing Type | Citrix Enterprise License Program (ELA) (Level 7) |
| Details | |
| Service & Support | Extended service agreement - replacement - 2 years - shipment - response time: 10 business days - availability: business hours / Monday-Friday ¦ Technical support - phone consulting - 2 years - response time: 1 hour - availability: business hours / Monday-Friday - severity level 1 ¦ Technical support - web support - 2 years - response time: 4 hours - availability: business hours / Monday-Friday - severity level 2 ¦ Technical support - web support - 2 years - response time: 24 hours - availability: business hours / Monday-Friday - severity level 3 ¦ Technical support - web support - 2 years - response time: 5 days - availability: business hours / Monday-Friday - severity level 4 ¦ Product info support - web knowledge base access - 2 years ¦ New releases update - 2 years |
| Compatibility Information | |
| Designed For | P/N: 3012401-E7 |