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Extended service agreement - replacement - 2 years - on-site - response time: 4 h - for VMstore T540
Main Specifications | |
---|---|
Product Description | Tintri Customer Support Platinum - extended service agreement - 2 years - on-site |
Type | Extended service agreement |
Service Included | Replacement |
Location | On-site |
Full Contract Period | 2 years |
Response Time | 4 hours |
Designed For | VMstore T540 |
General | |
Service Included | Replacement |
Location | On-site |
Full Contract Period | 2 years |
Response Time | 4 hours |
Details | |
Service & Support | Extended service agreement - replacement - 2 years - on-site - response time: 4 hours ¦ Technical support - phone consulting - 2 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 2 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 2 years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 2 years - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Technical support - e-mail consulting - 2 years - response time: 1 hour - availability: 24 hours a day - severity level 1 ¦ Technical support - e-mail consulting - 2 years - response time: 2 hours - availability: 24 hours a day - severity level 2 ¦ Technical support - e-mail consulting - 2 years - response time: 8 hours - availability: 24 hours a day - severity level 3 ¦ Technical support - e-mail consulting - 2 years - response time: 12 hours - availability: 24 hours a day - severity level 4 ¦ Technical support - web support - 2 years - response time: 1 hour - availability: 24 hours a day - severity level 1 ¦ Technical support - web support - 2 years - response time: 2 hours - availability: 24 hours a day - severity level 2 ¦ Technical support - web support - 2 years - response time: 8 hours - availability: 24 hours a day - severity level 3 ¦ Technical support - web support - 2 years - response time: 12 hours - availability: 24 hours a day - severity level 4 ¦ New releases update - 2 years |
Compatibility Information | |
Designed For | Tintri VMstore T540 |